Get in Touch With Us

Got a question about something you read on this site, spotted an error, or want to suggest a sweepstakes casino we haven't covered yet? Here's how to reach us, what we can help with, and what we can't.

How to Reach Our Team

Email is the best way to contact us. We read every message and try to reply within a couple of working days, though it can take a little longer during busy stretches. Tell us upfront what your message is about — a correction, a general question, a partnership enquiry — and we can get it to the right person faster.

We're a small editorial team, not a customer support desk for any individual sweepstakes casino brand. If your question is about an actual account, a coin balance, a redemption that hasn't processed, or verification documents, that has to go through the operator itself, using the support contact listed on their own site. We don't have access to any player accounts and can't step in on a specific case.

What We Can Help With

• Content questions — If something in a review or comparison is unclear, or you want more detail on how we assessed a platform's redemption speed or bonus terms, ask us directly.
• Corrections — Offers, eligible states, and redemption thresholds change often at sweepstakes and social casinos. If you notice something on this site that looks out of date, we want to know so we can check it.
• Coverage suggestions — If there's a new sweeps cash casino you think belongs in our comparisons, or a topic around Gold Coins, Sweeps Coins, or state eligibility you'd like us to cover, let us know.
• Partnership or editorial enquiries — If you represent a sweepstakes casino operator or a related business and want to discuss working with us, introduce yourself and explain what you have in mind.
• Concerns about play — If you or someone close to you is finding it hard to keep gaming sessions in check, mention it in your message. Casino-style games, even free-to-play ones with a prize element, involve chance, and we can point you toward general responsible-play resources.

What We Can't Do

To keep expectations clear:

• We can't confirm whether a specific sweepstakes casino is legal for you to use in your state. Availability changes and varies by operator and jurisdiction, so always check the operator's own terms and your state's current rules before signing up.
• We can't process redemptions, verify your identity, or access any operator's player accounts on your behalf.
• We can't guarantee outcomes from any game, bonus, or promotion. Nothing on this site should be read as a promise of winnings.
• We don't offer legal or tax advice. If you have questions about whether a Sweeps Coin redemption counts as taxable income, a licensed tax professional is the right person to ask, not us.

What Happens After You Write to Us

A real person reads and replies to every message — there's no auto-response standing in for an actual answer. If your message needs input from more than one of us (for example, a factual correction that needs re-checking against an operator's current terms), it may take a bit longer, but we'll follow up.

If you're asking about eligibility, age requirements, or the no-purchase-necessary entry method for a specific platform, we'll answer based on what's publicly available and encourage you to confirm directly with the operator, since terms can change without much notice.

Before You Write In, a Few Things Worth Knowing

A handful of questions come up often enough that it may save you a round-trip email:

• Sweepstakes casinos run on a dual-currency model — typically Gold Coins for casual play and Sweeps Coins that can potentially be redeemed for prizes. Neither currency involves traditional real-money wagering.
• Participation generally doesn't require a purchase. Legitimate platforms offer a free method of entry, and buying coin packages is optional, not a requirement to take part or redeem.
• State availability differs by operator, and some states restrict or exclude sweepstakes casino platforms entirely. This changes, so check current terms before joining anywhere.
• Redemptions usually involve a minimum threshold and identity verification, and processing times vary by operator and payment method.

If you're weighing up options outside the US, our page on trusted non-GamStop casinos in the UK covers a related but separate market with its own rules.

Getting the Most Useful Reply

A few details help us help you faster:

1. Name the specific platform or page you're asking about, rather than a general query.
2. Include roughly when you saw the information, especially for anything related to offers or eligible states, since these shift frequently.
3. Keep account-specific issues (verification, redemption status, login problems) for the operator's own support channel — we'll redirect these if they land in our inbox.
4. Let us know if you're following up on a previous message so we can find the thread.

We appreciate readers taking the time to flag issues, ask questions, or suggest what we should look at next. It's part of how we keep this site accurate as sweepstakes casino offers, state rules, and redemption processes continue to evolve.